"I really enjoyed being in such good company and in the face of such great competitors. I found that the 'Rev it Up' competition showed me and my co-workers just how much more thorough you can be at doing a multi-point inspection. We all found things that needed attention on the vehicle which others had missed, at every level of the competition. Anything that can teach you something about the profession you have chosen is worthwhile. To have won by less than a minute because both I and the runner-up had only missed a few items on the vehicle shows just how skilled we had all become by the end of the competition, and that's saying a lot. Honing our skills to be more observant and aware of a vehicle's needs will not only benefit us, but in the long run our employers and our customers as well."
∼Andy Holmes | 2011 REV it UP Champion | Beach Ford Lincoln | Suffolk, VA
"We had a great experience with the REV It Up contest at our four dealerships. For Race 1 we held it at one of the four dealerships and we were able to manage this on our own with the rules and Race kit MPi provided. It turned out better than I even expected! Both our techs and managers were very excited and really got into it. Our owners got involved and got caught up in the excitement. By participating in this contest, we learn a lot about doing a quality inspection and also about each other. MPI is about doing the right thing for the customer and making more gross profit."
∼George Schifferer | Part and Service Director | i.g. Burton BMW
"I wish to thank MPi for the REV It Up contest. As a service technician, I have noticed the daily benefits as a result of the contest. I walked away with:
- A more open eyed approach to vehicle inspections
- Understanding the value of a more complete inspection form
- Pride that the customers are receiving higher quality inspection reports
- Stronger awareness that customer comeback has increased and use the reports to budget plan their services
I feel that if we do a quality inspection, provide an estimate, prioritize repairs, we have done our part. The customer decides what to do with their investment (vehicle), and how and when to maintain it. I now consider any time spent on inspections is just like investing in a tool to make the job and hours easier. I treat MPi just like an invested tool in my tool box. "
Thomas Heintz Jr. | Service Technician | Kuni Sacramento
"Thanks MPi for the REV It Up contest, it was real benefit to us. By participating in contest, it forced discussion amongst the techs and management to fine-tune our World Class Inspection process. This debate helped us to better define "fail" vs. "caution" items which will make us more consistent. The excitement created in the shop helped with motivation and offered a change from the daily routine. Even though my guy didn't end up winning, "Rev It Up" was well worth the small investment. Looking forward to the next contest!"
∼Mike Tetsutani | Service and Parts Director | BMW of Honolulu
"It was amazing to see the different things, different eyes see. It showed me we have to come up with an exact process to complete our vehicle inspections the same way every time. It was even more enlightening to see the technicians responses when we collectively went over the vehicle as a group looking at the differences in the inspection findings. A true eye opener."
∼Brian S. Vaillancourt | Service Director | Camelback Ford Lincoln Mercury
"Upon completion of the inspections, I found the review process very rewarding. By having all technicians together and rating the inspections of one another was huge. By discussing 'failed components versus cautionary items' it got everyone much closer to providing like inspections. We had long discussions about why a certain item would be 'red' or 'yellow'. I will definitely keep utilizing this practices we gained from the REV It Up contest. We now see the value that every customer should receive the same type of report, regardless of who is performed the inspection. Thanks for the Race!"
∼Tim Hoehn | Service Manager | Palm Chevrolet/Kia
"The REV It Up contest was truly an eye opener. It pointed out some inconsistencies between inspection procedures and will help us to be more uniformed in our inspections and presentations to the client. I believe it will cause us to be more focused in the future."
∼Jerry House | Fixed Operations Director | Acura of Omaha
"I enjoyed running the contest in the shop… I think as a tool it re-focused them on the need to perform a quality vehicle inspection. It was also good to revisit the consistency of a vehicle inspection from bay to bay and the importance of all being "on the same page"… We had some varying results… not major stuff but things that we can tidy up and improve upon in the future… .i.e. leak vs seep and some tire wear results that were inconsistent. Overall it was a good experience… brought out some competitiveness which can be a good. We are relatively new to the program and this was a lot of fun so far. On to the next race!"
∼Lisa DiVincenzo | Service Manager | i.g. Burton BMW
"The first observation that I would make is that the technicians were more receptive to the contest than I thought they would be. They are very focused on getting work in and out and something like this really takes them out of their comfort zone. Next, the inspection itself took longer than I expected, as they really seemed to put a lot of effort into a correct inspection. The average time spent (including entering the information into Edge) was 17 minutes. There was more consistency in the inspection than I thought there would be. For example, only one person missed a left license plate bulb that didn't work. In the meeting that followed as we went over all the inspections to score, there was a lot of discussion in what constituted a red or yellow concern which seems to have provided us with a better inspection since the contest. Overall, I expect we realized the end result of which the contest was brought about for."
∼Scott Berner | Diers, Inc.
"Everything went very smoothly and the technicians were responsive. I think the greatest benefit is the focus that was brought back to doing a very thorough inspection. As with anything, over time we lose some sharpness and this definitely brought the sharpness back. Recommendations were up a bit yesterday and I look forward to tracking them over the coming weeks. Thanks, Dan!"
∼Rick Lenzi | Service Advisor/Product Specialist | Acura of Jackson
Acura of Memphis | Tameron Automotive Group, LLC
"It was very scary to see that 12 guys could have such different inspections. Overall I think the contest is a great idea to get everyone moving in the right direction. Keep up the good work!"
∼Allen Johnson | Gulf Gate Dodge